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Help

Welcome to our help centre, hopefully all the questions you have are answered, if not, please do not hesitate to contact us.
 

Shipping

National Pub Poker League (NPPL) takes great care with the shipping of your order to ensure that it arrives in optimal condition. We use a Courier for all deliveries Australia Wide. Deliveries must be signed for, so if it is possible please get your order delivered were someone will be able to sign for your shipment during business hours. In the event that the parcel cannot be delivered, a card will be left by the driver explaining how pickup can be arranged.

How much does freight cost, and how long will it take to be delivered?
See the table below for an indication of delivery times for each state in Australia. If you live in regional or outlying areas, your order may take a few extra day's to be delivered.

Shipping Fee's
Victoria FREE
New South Wales FREE
ACT FREE
Queensland FREE
Northern Territory FREE
Western Australia FREE
South Australia FREE
Tasmania FREE
Delivery Estimates
Victoria 1 Day
New South Wales 1-2 Days
ACT 1-2 Days
Queensland 2 Days
Northern Territory 2 Days
Western Australia 2-3 Days
South Australia 1-2 Days
Tasmania 1-2 Days

We are sorry, but at the moment we do not ship orders internationally.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products.

Returns

National Pub Poker League (NPPL) will not refund goods unless they were damaged or faulty when purchased, we do allow you to exchange items, please refer below.

National Pub Poker League (NPPL) will refund up to $AUD10.00 in delivery fees to return damaged or faulty goods, the goods should be returned using the same delivery service or better to ensure that the damaged goods do not get further damaged when being returned. This will be refunded according to the original method of payment.

Goods Damaged on Delivery

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply.

In the event that you receive a defective or damaged product, we will refund the original product price and delivery via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to npplpoker.co.nz and a handling fee will be applied (AUD$20.00) which will need to be paid before we will send you back the item.

Refunds

We can only refund your order if it has not yet shipped, once your order has left our warehouse we can no longer refund your order. Please note that almost all orders ship same day, so let our customer service know as soon as you are able if you wish to cancel your order.

Exchanges

If you have chosen the wrong item or some-one has brought you something similar, we will be happy to exchange it for you or offer you a gift voucher which is valid for 12 months. Please note: all exchanges must be made within 14 days of receipt.

 

Payment Options

All orders must be prepaid. If we are unable to fill an order we will refund you immediately.

Credit Card

Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we bill the purchase to your account.

  • Npplpoker.co.nz accepts most major credit cards: VISA & MasterCard.
  • Npplpoker.co.nz uses an SSL certificate from Thawte to protect your credit card details when ordering and we take every precaution to prevent theft of your details.
  • Please visit our Privacy & Security section for some helpful software & tips for safe online shopping.

Npplpoker.co.nz accepts the following credit cards:

 Visa   MasterCard

To ensure your complete safety we have partnered with the following leading online payment solution companys. As an added security measure we do not store your credit card details in our database, they are instead stored with the payment gateway provider Securepay, an Australian leader in online payment solutions for many years.



 

Privacy Policy

Our Privacy Pledge is that information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy.

Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our newsletter, notifying you of important changes to our site or offering you special promotions.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.

From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.

Any changes to our information collection policies will be posted on this page. By using the npplpoker.co.nz site, you are consenting to the collection of information by npplpoker.co.nz

It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.

 

Security Policy

Npplpoker.co.nz wants to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.

For added protection all payments you make on the npplpoker.co.nz site are processed through an 128 bit encrypted payment gateway with SecurePay. To ensure the optimal level of security for our customers we do not store credit card details on our server, instead they are stored with Securepay, Australia's leading payment gateway provider.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.

Firefox 2We recommend your download and use the Mozilla Firefox (free download, we do not receive income for recommending Mozilla Firefox) browser on your computer when surfing the internet, we have found it to be significantly less prone to picking up virus's and unwanted adware/spyware which pose a significant security risk as well as consuming system resources on your computer causing it to run slower, not to mention the annoying popup ad's. Firefox also has great features like tabbed browsing, faster browsing, automatic updates, popup blocking, integrated search, live bookmarks, clear private data and more.

 
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